Questionnaire: Stakeholder Satisfaction Survey on Information System Services | UNISSULA

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LP3M UNISSULA Quality Assurance Questionnaire

Stakeholder Satisfaction Survey on Information System Services

Code: DOC-SISTEM-INFORMASI-2025 • Academic Year 2025/2026

Respondent Identity & Role

Respondent Group

Faculty (Optional)

Full Name

Student / Lecturer / Staff ID

Study Program

Select a faculty first to see its study programs.

Institution / Company Name (Partners Only)

Position (Partners/Staff Only)

Gender

Year of Entry / Start of Employment

Phone Number

Email

Quality Assessment Indicators

Section 1: User Identity

Data as per the document.

1.

The Role of System Users

Students

Lecturers

Administration

2.

Year of college enrollment / start of employment

Section 2: Tangible

Evaluation of information system services.

No	Statement	Answer Options
No	Statement	1 Very Poor	2 Poor	3 Fair	4 Good	5 Very Good
1.	Information facilities supported by modern technology	Information facilities supported by modern technology: Very Poor	Information facilities supported by modern technology: Poor	Information facilities supported by modern technology: Fair	Information facilities supported by modern technology: Good	Information facilities supported by modern technology: Very Good
2.	Information System Facilities	Information System Facilities: Very Poor	Information System Facilities: Poor	Information System Facilities: Fair	Information System Facilities: Good	Information System Facilities: Very Good

Section 3: Empathy

Evaluation of information system services.

No	Statement	Answer Options
No	Statement	1 Very Poor	2 Poor	3 Fair	4 Good	5 Very Good
1.	This information system is very easy for you to access.	This information system is very easy for you to access.: Very Poor	This information system is very easy for you to access.: Poor	This information system is very easy for you to access.: Fair	This information system is very easy for you to access.: Good	This information system is very easy for you to access.: Very Good
2.	This information system is very easy to use.	This information system is very easy to use.: Very Poor	This information system is very easy to use.: Poor	This information system is very easy to use.: Fair	This information system is very easy to use.: Good	This information system is very easy to use.: Very Good
3.	The system generates information that is easy to understand	The system generates information that is easy to understand: Very Poor	The system generates information that is easy to understand: Poor	The system generates information that is easy to understand: Fair	The system generates information that is easy to understand: Good	The system generates information that is easy to understand: Very Good
4.	The system provides convenience for users	The system provides convenience for users: Very Poor	The system provides convenience for users: Poor	The system provides convenience for users: Fair	The system provides convenience for users: Good	The system provides convenience for users: Very Good

Section 4: Responsiveness

Evaluation of information system services.

No	Statement	Answer Options
No	Statement	1 Very Poor	2 Poor	3 Fair	4 Good	5 Very Good
1.	The information system service provider responds quickly, in line with user expectations.	The information system service provider responds quickly, in line with user expectations.: Very Poor	The information system service provider responds quickly, in line with user expectations.: Poor	The information system service provider responds quickly, in line with user expectations.: Fair	The information system service provider responds quickly, in line with user expectations.: Good	The information system service provider responds quickly, in line with user expectations.: Very Good
2.	Information systems provide relevant information.	Information systems provide relevant information.: Very Poor	Information systems provide relevant information.: Poor	Information systems provide relevant information.: Fair	Information systems provide relevant information.: Good	Information systems provide relevant information.: Very Good
3.	The information system provides up-to-date information	The information system provides up-to-date information: Very Poor	The information system provides up-to-date information: Poor	The information system provides up-to-date information: Fair	The information system provides up-to-date information: Good	The information system provides up-to-date information: Very Good

Section 5: Reliable

Evaluation of information system services.

No	Statement	Answer Options
No	Statement	1 Very Poor	2 Poor	3 Fair	4 Good	5 Very Good
1.	Information systems provide reliable information	Information systems provide reliable information: Very Poor	Information systems provide reliable information: Poor	Information systems provide reliable information: Fair	Information systems provide reliable information: Good	Information systems provide reliable information: Very Good
2.	The system provides clear features and comprehensive information	The system provides clear features and comprehensive information: Very Poor	The system provides clear features and comprehensive information: Poor	The system provides clear features and comprehensive information: Fair	The system provides clear features and comprehensive information: Good	The system provides clear features and comprehensive information: Very Good
3.	Information Systems Provide Accurate Data	Information Systems Provide Accurate Data: Very Poor	Information Systems Provide Accurate Data: Poor	Information Systems Provide Accurate Data: Fair	Information Systems Provide Accurate Data: Good	Information Systems Provide Accurate Data: Very Good
4.	Real-time Information System	Real-time Information System: Very Poor	Real-time Information System: Poor	Real-time Information System: Fair	Real-time Information System: Good	Real-time Information System: Very Good
5.	Information systems help ensure the effective implementation of activities	Information systems help ensure the effective implementation of activities: Very Poor	Information systems help ensure the effective implementation of activities: Poor	Information systems help ensure the effective implementation of activities: Fair	Information systems help ensure the effective implementation of activities: Good	Information systems help ensure the effective implementation of activities: Very Good
6.	Information systems support sound decision-making	Information systems support sound decision-making: Very Poor	Information systems support sound decision-making: Poor	Information systems support sound decision-making: Fair	Information systems support sound decision-making: Good	Information systems support sound decision-making: Very Good

Section 6: Assurance

Evaluation of information system services.

No	Statement	Answer Options
No	Statement	1 Very Poor	2 Poor	3 Fair	4 Good	5 Very Good
1.	The information system always runs smoothly when you use it.	The information system always runs smoothly when you use it.: Very Poor	The information system always runs smoothly when you use it.: Poor	The information system always runs smoothly when you use it.: Fair	The information system always runs smoothly when you use it.: Good	The information system always runs smoothly when you use it.: Very Good
2.	A secure information system ensures data security	A secure information system ensures data security: Very Poor	A secure information system ensures data security: Poor	A secure information system ensures data security: Fair	A secure information system ensures data security: Good	A secure information system ensures data security: Very Good
3.	Information systems rarely experience problems	Information systems rarely experience problems: Very Poor	Information systems rarely experience problems: Poor	Information systems rarely experience problems: Fair	Information systems rarely experience problems: Good	Information systems rarely experience problems: Very Good
4.	Information systems provide reliable data	Information systems provide reliable data: Very Poor	Information systems provide reliable data: Poor	Information systems provide reliable data: Fair	Information systems provide reliable data: Good	Information systems provide reliable data: Very Good