Questionnaire: LPPM Service Survey - Community Service

Respondent Identity & Role

Respondent Group

The respondent group is set by the survey target.

Faculty / Work Unit (Optional)

Full Name

Student / Lecturer / Staff ID

Study Program

Select a faculty first to see its study programs.

Institution / Company Name (Partners Only)

Position (Partners/Staff Only)

Gender

Year of Entry / Start of Employment

Phone Number

Quality Assessment Indicators

Section 1: Supporting Data

Additional data as specified in the document.

Academic Functional Position (JAFA)

Number of publications/proceedings in the last three years

Section 2: Tangible Evidence

LPPM Service Evaluation.

No	Statement	Answer Options
No	Statement	1 Very Poor	2 Poor	3 Fair	4 Good	5 Very Good
1.	LPPM has clear service procedures — Services: Community Service	LPPM has clear service procedures — Services: Community Service: Very Poor	LPPM has clear service procedures — Services: Community Service: Poor	LPPM has clear service procedures — Services: Community Service: Fair	LPPM has clear service procedures — Services: Community Service: Good	LPPM has clear service procedures — Services: Community Service: Very Good
2.	LPPM has an information system that supports its services — Services: Community Service	LPPM has an information system that supports its services — Services: Community Service: Very Poor	LPPM has an information system that supports its services — Services: Community Service: Poor	LPPM has an information system that supports its services — Services: Community Service: Fair	LPPM has an information system that supports its services — Services: Community Service: Good	LPPM has an information system that supports its services — Services: Community Service: Very Good

Section 3: Responsiveness

LPPM Service Evaluation.

No	Statement	Answer Options
No	Statement	1 Very Poor	2 Poor	3 Fair	4 Good	5 Very Good
1.	LPPM provides information that is quick and easy to access. — Services: Community Service	LPPM provides information that is quick and easy to access. — Services: Community Service: Very Poor	LPPM provides information that is quick and easy to access. — Services: Community Service: Poor	LPPM provides information that is quick and easy to access. — Services: Community Service: Fair	LPPM provides information that is quick and easy to access. — Services: Community Service: Good	LPPM provides information that is quick and easy to access. — Services: Community Service: Very Good
2.	LPPM staff provide responsive service — Services: Community Service	LPPM staff provide responsive service — Services: Community Service: Very Poor	LPPM staff provide responsive service — Services: Community Service: Poor	LPPM staff provide responsive service — Services: Community Service: Fair	LPPM staff provide responsive service — Services: Community Service: Good	LPPM staff provide responsive service — Services: Community Service: Very Good

Section 4: Empathy

LPPM Service Evaluation.

No	Statement	Answer Options
No	Statement	1 Very Poor	2 Poor	3 Fair	4 Good	5 Very Good
1.	LPPM staff provide attentive service — Services: Community Service	LPPM staff provide attentive service — Services: Community Service: Very Poor	LPPM staff provide attentive service — Services: Community Service: Poor	LPPM staff provide attentive service — Services: Community Service: Fair	LPPM staff provide attentive service — Services: Community Service: Good	LPPM staff provide attentive service — Services: Community Service: Very Good
2.	LPPM staff understand the challenges faced by stakeholders (faculty members, students). — Services: Community Service	LPPM staff understand the challenges faced by stakeholders (faculty members, students). — Services: Community Service: Very Poor	LPPM staff understand the challenges faced by stakeholders (faculty members, students). — Services: Community Service: Poor	LPPM staff understand the challenges faced by stakeholders (faculty members, students). — Services: Community Service: Fair	LPPM staff understand the challenges faced by stakeholders (faculty members, students). — Services: Community Service: Good	LPPM staff understand the challenges faced by stakeholders (faculty members, students). — Services: Community Service: Very Good

Section 5: Assurance

LPPM Service Evaluation.

No	Statement	Answer Options
No	Statement	1 Very Poor	2 Poor	3 Fair	4 Good	5 Very Good
1.	LPPM Staff Provide Services as Promised — Services: Community Service	LPPM Staff Provide Services as Promised — Services: Community Service: Very Poor	LPPM Staff Provide Services as Promised — Services: Community Service: Poor	LPPM Staff Provide Services as Promised — Services: Community Service: Fair	LPPM Staff Provide Services as Promised — Services: Community Service: Good	LPPM Staff Provide Services as Promised — Services: Community Service: Very Good
2.	LPPM staff provide services with a strong sense of responsibility — Services: Community Service	LPPM staff provide services with a strong sense of responsibility — Services: Community Service: Very Poor	LPPM staff provide services with a strong sense of responsibility — Services: Community Service: Poor	LPPM staff provide services with a strong sense of responsibility — Services: Community Service: Fair	LPPM staff provide services with a strong sense of responsibility — Services: Community Service: Good	LPPM staff provide services with a strong sense of responsibility — Services: Community Service: Very Good
3.	LPPM staff provide reliable services — Services: Community Service	LPPM staff provide reliable services — Services: Community Service: Very Poor	LPPM staff provide reliable services — Services: Community Service: Poor	LPPM staff provide reliable services — Services: Community Service: Fair	LPPM staff provide reliable services — Services: Community Service: Good	LPPM staff provide reliable services — Services: Community Service: Very Good
4.	LPPM service activities are managed transparently — Services: Community Service	LPPM service activities are managed transparently — Services: Community Service: Very Poor	LPPM service activities are managed transparently — Services: Community Service: Poor	LPPM service activities are managed transparently — Services: Community Service: Fair	LPPM service activities are managed transparently — Services: Community Service: Good	LPPM service activities are managed transparently — Services: Community Service: Very Good
5.	LPPM provides competent and professional reviewers — Services: Community Service	LPPM provides competent and professional reviewers — Services: Community Service: Very Poor	LPPM provides competent and professional reviewers — Services: Community Service: Poor	LPPM provides competent and professional reviewers — Services: Community Service: Fair	LPPM provides competent and professional reviewers — Services: Community Service: Good	LPPM provides competent and professional reviewers — Services: Community Service: Very Good

Section 6: Reliability

LPPM Service Evaluation.

No	Statement	Answer Options
No	Statement	1 Very Poor	2 Poor	3 Fair	4 Good	5 Very Good
1.	The LPPM staff members who provide these services are highly skilled — Services: Community Service	The LPPM staff members who provide these services are highly skilled — Services: Community Service: Very Poor	The LPPM staff members who provide these services are highly skilled — Services: Community Service: Poor	The LPPM staff members who provide these services are highly skilled — Services: Community Service: Fair	The LPPM staff members who provide these services are highly skilled — Services: Community Service: Good	The LPPM staff members who provide these services are highly skilled — Services: Community Service: Very Good