Back to Survey Portal
ID EN
LP3M UNISSULA Quality Assurance Questionnaire

Student Satisfaction Questionnaire on the Educational Process

Code: DOC-SARPRAS-MAHASISWA-2025 • Academic Year 2025/2026

Respondent Identity & Role
The respondent group is set by the survey target.
Select a faculty first to see its study programs.
Quality Assessment Indicators
Section 1: Supporting Data
Additional data as specified in the document.
1.
GPA (Grade Point Average)
Section 2: Tangible Evidence
Choose the answer that best fits.
No Statement Answer Options
1 Very Poor 2 Poor 3 Fair 4 Good 5 Very Good
1. The availability of clean, tidy, comfortable, and well-equipped learning spaces (classrooms, discussion rooms, labs, reading rooms).
2. The availability of comprehensive, easily accessible, and up-to-date learning resources (tools, materials, and reference sources).
3. The availability of complete, easily accessible, and up-to-date Semester Course Outline (RPS) documents at the beginning of the semester.
4. The availability of comprehensive and comfortable academic support facilities (parking, places of worship, student activity rooms, dormitories).
5. The Learning Management System available at sim.unissula.ac.id, sinau.unissula.ac.id, and ICD is easily accessible for learning.
6. The Academic Information System (transcript, course registration, and other academic administrative functions) is easily accessible.
Section 3: Empathy
Choose the answer that best fits.
No Statement Answer Options
1 Very Poor 2 Poor 3 Fair 4 Good 5 Very Good
1. The willingness and dedication of faculty members to provide instructional services with care and patience.
2. The willingness and commitment of educational staff (employees) to provide administrative services with care and courtesy.
3. The willingness and commitment of the program administrators to help resolve academic issues with care and attention.
Section 4: Reliability
Choose the answer that best fits.
No Statement Answer Options
1 Very Poor 2 Poor 3 Fair 4 Good 5 Very Good
1. Faculty members’ ability to provide educational services (course materials, tutorials, skills labs, laboratory sessions, and fieldwork)
2. The ability of educational staff (employees) to provide administrative services.
3. The ability of the program administrators to provide academic services as promised.
Section 5: Responsiveness
Choose the answer that best fits.
No Statement Answer Options
1 Very Poor 2 Poor 3 Fair 4 Good 5 Very Good
1. Faculty members help provide educational services promptly.
2. Support staff (employees) help provide administrative services promptly.
3. Program administrators help students resolve academic issues quickly.
Section 6: Assurance
Choose the answer that best fits.
No Statement Answer Options
1 Very Poor 2 Poor 3 Fair 4 Good 5 Very Good
1. Faculty members are able to provide instructional services (course materials, tutorials, skills labs, laboratory sessions, and fieldwork) in accordance with the learning contract/Course Syllabus.
2. Educational support staff (employees) are able to provide administrative services in accordance with established procedures.
3. Program administrators are able to provide academic services in accordance with existing guidelines and regulations.